1. Agreement

These Terms of Service (“Terms”) are an agreement between you and Quickmerce Internet Pvt. Ltd. (“Quickmerce”, “we”), registered office [registered address], and govern your access to and use of the Quickmerce platform - the merchant dashboard, storefront hosting, themes, checkout, messaging tools, AI features, and related services (together, the “Platform”). By creating an account or using the Platform you accept these Terms, our Privacy Policy, and our Cancellation & Refund Policy. You must be at least 18 and capable of entering a binding contract.

2. The Platform and our role

Quickmerce is software that lets merchants create and operate their own online stores. Each store is owned and operated by its merchant: the merchant - not Quickmerce - is the seller of record for products sold on their store, and is responsible for their listings, pricing, taxes, order fulfilment, returns, and compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. As a hosting intermediary under Section 79 of the IT Act, 2000, we do not select or vouch for merchant products; on receiving actual knowledge of unlawful content we may remove it and may suspend the store concerned.

3. Accounts

Keep your credentials confidential; you are responsible for activity under your account
Provide accurate account, business, GST, and payout information and keep it current - settlements depend on it
Notify us immediately of unauthorised use
We may require KYC or business verification for payments and settlements; the Platform's payment features may be limited until it completes

4. Subscriptions and billing

Paid plans are billed in INR through our payment provider, using the recurring payment method (e.g. UPI Autopay or card mandate) you authorise
Auto-renewal: plans renew automatically each billing period - monthly, or yearly for annual billing (annual plans are charged for twelve months at the annual per-month rate) - until you cancel
Current prices are on the pricing page; we give advance notice before a price change affects your renewal
If a renewal charge fails we retry per our dunning schedule and notify you; continued failure can lead to plan downgrade or suspension of paid features
Trials convert to paid plans only with your explicit authorisation; free-plan stores remain free with the limits shown on the pricing page
Taxes (GST) apply as per law and appear on your invoice

5. Payments, commissions, and settlements

Customer payments on your store are processed by our integrated payment provider (Razorpay); merchants cannot substitute their own gateway
Quickmerce charges the per-plan commission published on the pricing page; it is deducted from each transaction at the time of capture via the provider's split-settlement facility
The balance settles to your registered bank account on the payment provider's settlement schedule; refunds, chargebacks, and their fees are deducted from your settlements
You are responsible for chargebacks and payment disputes on your orders and for cooperating with evidence requests; excessive disputes can lead to holds or suspension per the payment provider's rules
Cash-on-delivery amounts are collected by courier partners and remitted per the logistics provider's schedule

6. Acceptable use

You must not use the Platform to:

Sell products or services that are illegal, counterfeit, or restricted under Indian law, or that the payment provider prohibits
Mislead customers - false listings, fake reviews, manipulated prices, or misrepresentation of goods
Send spam or messages violating telecom/WhatsApp/Meta platform policies; marketing messages require recipient opt-in
Infringe intellectual-property or privacy rights of others
Probe, disrupt, overload, or attempt to gain unauthorised access to the Platform or other merchants' data

We may suspend or terminate accounts that breach this section, with notice where practicable.

7. Your content and customer data

You retain ownership of your store content and your customer data; you grant us the licence needed to host, process, transmit, and display it to operate the Platform
For shopper personal data, you are the data fiduciary and we are your processor - we process it on your instructions as described in our Privacy Policy, and you are responsible for your own privacy notices and consent
You can export your data (products, customers, orders) at any time from the dashboard

8. AI features

AI features (Bullu, Magic Write, Ask AI) are assistive: outputs may be inaccurate or incomplete, and you are responsible for reviewing anything you publish or approve
Store-changing AI actions execute only after your explicit approval - an approved action is your action
AI usage is metered per your plan; additional AI message credits can be purchased and are consumed per use

9. Our intellectual property

The Platform, themes, and Quickmerce branding are ours or our licensors'. We grant you a limited, non-exclusive, non-transferable licence to use them to run your store while you have an account. You may not copy, resell, or redistribute the Platform or themes outside it.

10. Availability and changes

We work to keep the Platform available and performant, but it is provided “as is” and “as available” - we do not warrant uninterrupted or error-free operation. Scheduled maintenance is announced in advance where practicable. We may modify features with reasonable notice of material changes; we will not materially reduce the core functionality of your paid plan mid-term without a proportionate remedy.

11. Termination

By you: cancel anytime from the dashboard - see the Cancellation & Refund Policy for how billing stops
By us: for material breach of these Terms, unlawful activity, non-payment after dunning, or risk to the Platform or its users - with notice where practicable
After closure your store stops serving; we retain your data for [30] days for export, then delete it except records retained by law

12. Liability and indemnity

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, or consequential losses, including lost profits or data; (b) Quickmerce's aggregate liability arising out of the Platform is limited to the subscription fees you paid us in the twelve months preceding the claim; (c) we are not liable for the acts of merchants toward their customers, or for third-party services (payment, logistics, messaging) beyond passing through remedies available to us. You indemnify us against claims arising from your store, your products, your content, or your breach of these Terms. Nothing here limits liability that cannot be limited under Indian law.

13. General

Governing law: India; courts at [city of registered office] have exclusive jurisdiction, subject to any non-excludable consumer rights
Force majeure: neither party is liable for delay or failure caused by events beyond reasonable control
Notices: we notify you at your account email; you can notice us at the contact below
Changes to Terms: we may update these Terms with notice; continued use after the effective date is acceptance
Severability & waiver: invalid provisions are severed; non-enforcement is not waiver

14. Contact & grievance officer

Questions about these Terms: help@quickmerce.in. Grievance Officer: [name, designation], help@quickmerce.in - grievances are acknowledged within 48 hours and resolved within the statutory period.