Cancellation & Refund Policy

1. What this policy covers

This policy covers Quickmerce subscription plans and AI credit purchases paid to Quickmerce Internet Pvt. Ltd. It does not cover products you buy from a store built on Quickmerce - each merchant sets and honours their own return & refund policy, published on their store. For an order from a merchant store, contact that merchant using the contact details on their store.

2. Cancelling your subscription

• You can cancel or downgrade anytime from Settings → Billing in the dashboard - no calls, no forms
• Cancellation stops the next renewal; your paid features stay active until the end of the period you have already paid for
• Cancelling the plan also cancels the associated payment mandate, so nothing further is charged
• Your store data remains exportable for [30] days after your plan ends

3. Refunds

• Subscription fees for a billing period that has started are non-refundable, except as described below or where applicable law requires otherwise
• Duplicate or erroneous charges - charged twice, or charged after a completed cancellation - are refunded in full once verified
• Service failure - if a verified platform fault made the Platform substantially unusable for an extended period, contact us; we assess proportionate credits or refunds case by case
• AI credit packs are non-refundable once purchased; unused credits do not expire and carry over
• Free-plan usage and trials incur no charges, so nothing accrues to refund - a trial converts to paid billing only with your explicit authorisation

4. How refunds are paid

Approved refunds are initiated to the original payment method within 5-7 business days of approval. Banks and card networks may take additional time to reflect the credit. Refunds are made in INR for the amount charged, including GST where applicable (a credit note is issued against the original invoice).

5. How to ask

Email help@quickmerce.in from your account email with the invoice number and the issue. We acknowledge within 48 hours. If you are unsatisfied with the outcome, escalate to our Grievance Officer ([name, designation], same address) - see our Terms of Service for the full grievance process.